Customer Support & Help Desk

💬 Direct Contact Information

Our dedicated support team is available to assist students, parents, and academy administrators.

✉️ Email Support

dbandsolution@gmail.com

Response time: Within 24 hours

📞 Telephone Support

+63 967 183 6529

Mon - Fri: 08:00 - 18:00 (PHT)

🏢 Operating Entity

DNB Solution

Sole Proprietorship / DPO: CHANGHOON KIM

📩 Submit a Support Request

Have a question or need technical assistance? Send us a message below.

❓ Frequently Asked Questions (FAQ)

Q: How do students or parents obtain an account?

A: Accounts are issued directly by member language academies or educational institutions upon course enrollment. Login credentials (student ID / initial password) are delivered via onboarding notification email.

Q: Are there any paid digital features or in-app purchases inside the app?

A: No. The MyCampus Link mobile application is 100% free for enrolled students and parents. All digital features (viewing schedules, 1:1 live video lessons, shuttle bus tracking, attendance) are provided as part of the academy's ERP management platform.

Q: What should I do if I forgot my login credentials?

A: Please contact your academy manager or send an email to dbandsolution@gmail.com with your full name and student ID for credential reset.